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Ordering
Placing an Order:
Consolidus would like to provide you with the best service possible. We have developed this secure, state-of-the-art online ordering system so that you can feel confident and secure that your order will be handled correctly and securely. If for any reason you would like to place your order without using our secure, online checkout process, we ask that when you are ready to place an order that you call our customer service department at 866-776-6643. Our friendly and knowledgeable staff can make ordering promotional products easy, convenient, and hassle free!
Once we have received your order information and artwork specifications/comments, we will contact you with a preview of your artwork as well as your finalized order details.
After we have confirmed the order with you, it is sent to production and upon completion, it is shipped directly to you. It's just that simple.
Order Processing Time:
Your order can be fully processed on the same day. Providing that you respond promptly to emails, faxes, and any information your customer service representative requests, your entire ordering process can take less than an hour. For a fast and easy ordering experience we recommend the following: Place your order before 3:00 PM EST
Pay with credit card, preferably MasterCard, Visa
Have your shipping address and billing information ready
Note: If you are sending us a company check as your payment method, your order will not go into production at our factory until we have received your check. Individual ordering experiences may vary slightly, depending on the customer’s individual schedule, promptness in responding to our requests and the factory floor schedule. All sales are final.
If you have any questions please contact your customer services representative at 866-776-6643 or email us at service@OhioChamberShop.com.
Payment
Payment Options:
Consolidus accepts all major credit cards, as well as company checks and money orders. Consolidus does offer 10-day net billing to qualified companies; however, all first time orders must be pre-paid. All payments to Consolidus are secure and confidential, and any data collected for billing purposes will be used by Consolidus only and will not be sold or shared with any other company or organization. For more information on payment options, please contact your customer service representative at 866-776-6643 or email us at service@OhioChamberShop.com. We accept:
MasterCard, Visa (preferred)
American Express
Company Checks
Money Orders
Personal Checks
Notes:
1. If you use a company check or money order, the order placed will not be sent to the factory until we have received your check. Be sure to factor the time it will take for us to receive your check into your schedule. If your order needs to be rushed, we recommend sending checks or money order via priority or overnight delivery.
2. If you are interested in 10-day net billing, we recommend you apply for this service when you are placing your first order, since it takes approximately 3-5 days to review and approve your application. The 10-day net billing will be available to you after your first pre-paid order and/or account approval.
3. We will not accept foreign currency and/or any other type of payment not mentioned above.
Cancellation
Cancellation and Order Changes:
If you wish to make a change to the order quantity, item color, imprint method, logo/artwork or any other type of customization method attributed to the item, you must do so within 48 hours of placing your order or before it goes to production (not applicable for 1-3 day rush orders). Once the item has gone to production, any changes you request may be irreversible. If you wish to cancel an order, there will be a cancellation charge of $50 dollars; however, once the item has gone to production, canceling the order is no longer an option and you are required to pay the full costs. If you would like to have changes made to your artwork by our designers prior to it being sent to our factory, you may do so at an additional cost. Currently, we charge $50.00/hour for graphic work done to artwork/logo submitted. For additional information, please call your customer representative at 866-776-6643.
Shipping
Shipping Information:
Shipping and Handling are billed as a separate item on our invoice. In certain jurisdictions in the U.S., intra-state taxes are required. If this is the case in the state from which you are ordering, the taxes will not appear as a separate item on our invoice, but will be added to the total shipping cost.
All orders placed with Consolidus must be sent to a physical address. Please do not give us a P.O. Box address, since neither UPS nor FedEx will be able to deliver the order.
International orders may incur tariffs, duties, port of entry fees in addition to any shipping and handling fees. International packages may be delayed due to customs and/or security clearance.
Note: You, the customer, agree that Consolidus will not be held liable nor be held responsible for any consequential or special damages arising from any delay in delivery.
For more details about our shipping policy, please see the shipping information page.
Samples
Sample Policy:
We are happy to provide you with samples of items that you are considering for purchase.
Simply complete your sample request on-line. Samples will be sent promptly.
Although unlikely, there may be special circumstances that require us to contact you prior to shipment.
Samples are provided free of charge for your review / consideration when one of the following criteria is met:
- An order for the requested or a comparable item is placed within 30 days from the date of the sample's request.
- The sample(s) are returned within 30 days from the date of the sample's request.
- Total price for sample(s) requested does not exceed $20.00, based on end quantity price.
For any additional questions or comments please call toll-free 1-866-776-6643. Thank you.